Mmm. Why there is not room in the market for _even one_ more expensive but competent courier I do not understand. I would gladly pay double what I normally do for couriers for someone who doesn't stuff cards in letterboxes and run away quickly.
[Best incident of that I had - "yes, the driver definitely dropped a card" "well, it's not there now, and I've been in all day" "he definitely remembers leaving it" "could you ask him to describe our letterbox, please?" *pause* "someone else will drop it by this afternoon".]
Recently I had urgently needed a power supply unit delivered for a server that had gone down. So I used City Link. They guarenteed before 9 (or was it 12?) delivery. As far as I we can tell they didn't deliver it at all that day, people worked in the room next to the front door and were there all day and didn't see them. They said they'd left a card (which of course they hadn't).
The next day people weren't always in the front room but were in the building. At the end of the day and many calls they were sure they had delivered it. Then the people at the address next door came over to say that the parcel had been delivered to them!
On another occasion (again City Link) I sent a Power Mac. As I'm sure you're aware these are big strong metal things. When it arrived the bottom part had been damaged so badly that the metal had broken in two. I honestly don't see how you could damage it that badly without doing something like dropping it from the roof of a building.
I should add that after 4 months City Link agreed to pay the value of the Mac. I'm not sure why it took 4 months because I immediately sent them all the information they wanted and AFAICT they just sat on it for 4 months then sent me a cheque.
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[Best incident of that I had - "yes, the driver definitely dropped a card" "well, it's not there now, and I've been in all day" "he definitely remembers leaving it" "could you ask him to describe our letterbox, please?" *pause* "someone else will drop it by this afternoon".]
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The next day people weren't always in the front room but were in the building. At the end of the day and many calls they were sure they had delivered it. Then the people at the address next door came over to say that the parcel had been delivered to them!
On another occasion (again City Link) I sent a Power Mac. As I'm sure you're aware these are big strong metal things. When it arrived the bottom part had been damaged so badly that the metal had broken in two. I honestly don't see how you could damage it that badly without doing something like dropping it from the roof of a building.
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